Ontario DriveClean Program Finance and Insurance GM Warranty
     
GM Total Warranty :: Roadside Assistance :: GM Parts

Roadside Assistance Benefits

Even high-quality design and engineering can't prevent occasional problems. That's why we created GM Roadside Assistance.

GM Roadside Assistance is an important added benefit of ownership. It's complimentary for the full term of your new vehicle Base Warranty Coverage. But when your Base Warranty Coverage expires, so does your link to help in case you need it.

To make sure you stay protected - night and day, year round - sign up for GM Roadside Assistance today.

Roadside Assistance includes:

  • Emergency Towing
  • Lockout Service
  • Flat Tire Change
  • Jump-Start Service
  • Emergency Fuel Service
  • Trip Interruption Expense Assistance
  • Trip Routing Service
  • Alternate Service
  • Towing and Road Service Exclusions

Emergency Towing

If your vehicle is disabled for any reason, including an accident, Roadside Assistance will provide complimentary towing to the nearest authorized GM dealership, to a maximum of 50 kilometres. If there is no authorized GM dealership within 50 kilometres, your advisor may provide alternative arrangements. For security reasons, we cannot provide towing service for unattended vehicles.

Top of page

Lockout Service

If you're locked out, Roadside Assistance will help get you back in your vehicle and back on the road. If you can't get into or start your vehicle because your key is lost, broken or locked inside your vehicle, Roadside Assistance will dispatch assistance or arrange to have the vehicle taken to the nearest authorized GM dealership. Or, if you first call Roadside Assistance for authorization, we'll reimburse you for locksmith services.


Maximum coverage for lockout services is $100. An original receipt is required for reimbursement. To ensure security, the driver must present the vehicle registration and personal identification before lockout service is provided.

Top of page

Flat Tire Change

Flat tire? If you can supply an inflated spare in good condition, Roadside Assistance will send someone to change it for you.

Top of page

Jump-Start Service

Dead battery? Whatever the reason, your Roadside Assistance coverage means that someone will be on hand to give you a jump-start.

Top of page

Emergency Fuel Service

Miles from anywhere and out of gas? We'll arrive with enough to get you on your way (approximately 10 litres). Both service and gas are complimentary.

Top of page

Trip Interruption Expense Assistance

If your vehicle is disabled, the problem is warranty related and you are over 250 kilometres from your point of departure, you may qualify for trip interruption expense assistance. Expense assistance covers reimbursement for meals (maximum of $50 per day), lodging (maximum of $100 per night) and alternate transportation (maximum of $40 per day). There is a $500 maximum per occurrence. Trip interruption expense assistance is intended to help you meet some of the unplanned expenses that you may incur while you are waiting for your vehicle to be repaired.


To claim trip interruption expenses, you must first call Roadside Assistance for pre-authorization, and you must submit original detailed receipts. Your Roadside Assistance advisor will help you make any necessary arrangements and explain how to claim trip interruption expenses.


This Roadside Assistance benefit covers the vehicle operator, regardless of ownership, and is in effect for the duration of the new vehicle limited warranty. Commencing with 1993 models, Roadside Assistance coverage applies to light trucks [1500 through 3500 series] and passenger vehicles sold in Canada (except where other Roadside programs already exist). A person driving the vehicle without the consent of the owner is not eligible for coverage. The Roadside Assistance Centre reserves the right to limit services or reimbursements to an owner or driver when, in the advisor's judgement, the claims become excessive in frequency or type.

Top of page

Trip Routing Service

If you're planning a road trip, call Roadside Assistance. We'll send you detailed, computer-personalized maps highlighting your choice of either the most direct route or the most scenic route to a destination anywhere in North America. We'll also send any helpful travel information we may have pertaining to your trip.


To request this service, please call us toll free at 1-800-268-6800. We'll make every attempt to send your materials as quickly as possible, but it's best to allow three weeks before your planned departure date. Trip routing requests are limited to six per calendar year.

Top of page

Alternate Service

Your Roadside Assistance service call is on us. However, if we cannot provide timely assistance (for instance, because of extreme weather conditions), your advisor may authorize you to secure local emergency road service, and you will be reimbursed up to $100 when you submit the original receipt to GM Roadside service.

Top of page

Towing and Road Service Exclusions

Specifically excluded from Roadside Assistance coverage are towing or services for vehicles operated off-road, fines, impound towing caused by violation of local, municipal, provincial or federal law and mounting, dismounting or changing of snow tires, chains or other traction devices.

Top of page

GM Roadside Assistance

24-Hour Toll-Free GM Roadside Assistance Hotline

riverside pontiac
 
site design by GS2 Web Solutions